ING global accessibility

Accessibility for all, leaving no one behind

Banks and financial institutions play a crucial role in the social and economic participation of those with disabilities and neurodiversity. Given Article 12 of the United Nations' Convention on the Rights of Persons with Disabilities (CRPD), ING's Global Accessibility Steering Committee adopted a new global strategy in 2022 titled: 'Access for all, leaving no one behind.'

Why ING is committed to accessibility

ING wants to be an accessible bank for everyone, including people with disabilities and neurodiversity. With the European Accessibility Act coming into force in Europe, providing suitable access becomes a legal requirement and is no longer just a nice to have.

ING Bank services over 37 million customers in over 40 countries and employs over 60,000 people in 37 countries. With up to 25 percent of the world’s population experiencing a disability of some description, accessibility for them is an important consideration. International research describes the disability economy as a growth economy equal to that of China with 1.85 billion people. As a previously reported underbanked population, the disability community has gained increased attention from the financial sector and other businesses. In response to this, ING is transforming its accessibility efforts into a Global Centre of Excellence for Accessibility, providing content expertise, alignment and guarding the strategy. With this approach, we continue to encourage inclusive and accessible product and service development throughout ING.

ING research paper guides banks through European Accessibility Act

Every European bank is soon to change for the better, as on 28 June 2025 the European Accessibility Act (EAA) comes into effect. This directive aims to improve the functioning of the internal market for accessible products and services, which essentially means those with a disability are better supported when engaging with their bank. ING, together with SIA partners published a research paper to assess the impact of the EAA on the European banking sector. This paper provides banks with clear guidance on complying with the EEA. We hope to kick-start collaborative conversations on its implementation on EU level. It’s in all our interests to leave no bank – and as a result, no one – behind.

Disability Inclusion Matters, every day

The two videos show dialogues between senior management and employees with disabilities. They talk about being valued, opportunities and allyship.